Retail Customer Care Associate (Part Time)

Your Next Step in Kannapolis

Role Essentials

• Position: Retail Customer Care Associate (Based in Kannapolis)
• Hiring Organization: Retail & Sales Group
• Core objectives involve your professional skills in Retail Store Customer Care.
• Posted: Recently.
• Location: Kannapolis, NC
• Experience: Entry-Level (Training in Kannapolis).
• Pay: $20-$23/Hour (approx. $26.2k/Year)
• Benefits: This role offers a competitive benefits package.
• Clear growth pathways at our Kannapolis office.
• This Kannapolis-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Retail & Sales Group team in Kannapolis, NC is growing.
• Benefit from working in Kannapolis, a key hub for the Retail Store Customer Care industry.

Retail Customer Care Associate (Part Time)

About Retail & Sales Group

Retail & Sales Group operates dynamic storefront locations offering high-quality consumer products and tailored customer experiences. We pride ourselves on providing modern point-of-sale technology and welcoming retail spaces for both our team and shoppers. When you embark on a career in part time retail customer service associate with Retail & Sales Group, you are joining a friendly floor team that actively supports your learning with hands-on practice using modern retail scanners and software. We foster an open environment where your personal schedule is truly respected every week.

Job Summary

If you want a flexible 15 to 20 hour weekly schedule that easily fits around college classes or a secondary job, this role offers hands-on experience with modern retail tools. You will work directly on our store floor using POS systems and mobile inventory devices to deliver great shopper care. You will serve as Part-Time, delivering the signature Tool-Savvy and Customer-Focused that sets Retail & Sales Group apart in the retail store customer care.

Comprehensive Responsibilities

• Point-of-Sale Operations: Operate our Oracle Xstore POS terminals to process 40 to 60 customer transactions daily with 99% payment processing accuracy.
• Inventory Management: Scan and track store merchandise using Zebra TC52 handheld RFID scanners, resolving 15 inventory stock discrepancies during each shift.
• Customer Inquiry Resolution: Assist up to 30 shoppers per shift using our store iPad lookup system to locate out-of-stock items across 5 partner store systems.
• Returns and Exchanges: Process 10 to 15 customer returns per day through our digital customer care portal, maintaining a 95% customer satisfaction score.

Industry-Leading Benefits & Salary

We offer tailored perks designed to support your work-life balance and personal schedule.

• Salary: $19.50–$23.50 per hour
• Flexible Part-Time Hours: Set your weekly availability with options for 12 to 24 hours per week to easily balance school, family, or secondary jobs.
• Store Merchandise Discount: Enjoy a 30% employee discount on all in-store apparel, accessories, and home goods starting on your very first working day.
• Paid On-the-Job Training: Receive 15 hours of fully paid training covering POS equipment, inventory scanners, and store customer service software systems.

Requirements & Qualifications

• Ability to work a flexible part-time schedule of 15 to 25 hours weekly, including night or weekend shifts.
• Comfortable using digital retail tools such as barcode scanners, touch-screen POS registers, and tablet search software.
• Strong communication skills with a passion for assisting 30+ store customers during typical daily store operations.
• Prior experience in retail, customer service, or food service operating digital payment systems is preferred.