Part Time Retail Help Desk Associate

Role Based in Gaithersburg

Snapshot

• Earn extra cash with a stable local employer.
• Experience: No experience required (Training provided).
• Urgency: Immediate start available in Gaithersburg.
• Job Title: Retail Help Desk Associate (Flexible Hours in Gaithersburg)
• Benefits: Flexible scheduling available.
• Employer: Retail & Sales Group (Hiring Part-Time in Gaithersburg)
• Location: Gaithersburg, MD
• This role focuses on your professional skills with a schedule that fits your life.
• Pay Rate: $16-$21/Hour (approx. $19.6k/Year)
• This Gaithersburg-based role is an excellent opportunity for professionals skilled in customer service.
• Our Retail & Sales Group team in Gaithersburg, MD is growing.
• Benefit from working in Gaithersburg, a key hub for the Retail Customer Support industry.

Part Time Retail Help Desk Associate

About Retail & Sales Group

Retail & Sales Group operates dynamic storefront environments designed to deliver exceptional, high-touch customer experiences every single day. We focus on empowering store teams with modern retail tech systems so every shopper leaves with a smile. When you embark on a career in retail help desk associate with Retail & Sales Group, you are joining a welcoming crew of problem-solvers who care about flexibility and helping each other thrive during busy floor rushes. We keep the mood light, provide immediate hands-on support, and respect your schedule outside of work hours.

Job Summary

From your very first hour on the sales floor, you will troubleshoot point-of-sale hardware and resolve customer account inquiries at a steady pace. This part-time position offers 15 to 25 hours per week with flexible morning, evening, or weekend shifts tailored to fit around your classes or secondary job. You will serve as Part-Time, delivering the signature Resourceful problem solver that sets Retail & Sales Group apart in the retail customer support.

Comprehensive Responsibilities

• POS Technical Support: Resolve 20 to 30 routine POS terminal hardware and scanner glitches daily using Lightspeed Retail software to keep checkout lines moving smoothly.
• Customer Inquiry Resolution: Assist up to 40 shoppers per shift with balance checks, merchandise exchanges, and loyalty program lookups using Zendesk on our service tablets.
• Inventory Tracking: Perform 15 hourly stock-level lookups in Square Inventory to locate items across retail departments and assist floor sales associates promptly.
• Shift Handover Documentation: Log 100% of open support tickets in Jira Service Desk before completing your 4 to 6 hour daily shift for seamless transitions.

Industry-Leading Benefits & Salary

We offer practical perks designed to support your work-life balance and personal growth:

• Salary: $19.50–$24.00 per hour
• Flexible Shift Scheduling: Build your weekly 15 to 25 hour schedule two weeks in advance with easy shift swapping through our online scheduling app.
• Employee Store Discount: Enjoy a 30 percent discount on all store merchandise starting on your first day of work to save on everyday purchases.
• Paid Hands-On Training: Receive 10 hours of fully paid, one-on-one system training during your first two weeks to build confidence on the desk.

Requirements & Qualifications

• Ability to work 15 to 25 hours per week, including availability for at least one weekend shift.
• 6 or more months of experience in a retail, customer service, or help desk environment.
• Familiarity with operating point-of-sale (POS) systems, tablet devices, and basic inventory software.
• Strong verbal communication skills to explain technical troubleshooting steps clearly to store customers.